How we collect, use and protect your data
This policy explains how Global Medical Group collects your personal data when you use alalami.com.sa, and how we use, protect and disclose it, in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.
By using this website or submitting a booking request, you acknowledge that you have read this policy and consent to your data being processed as described below.
The entity responsible for collecting and processing your personal data is:
When you complete a booking form on this website, we collect:
Important: This website does not request or collect any health, diagnostic or medical record data. The booking form is for scheduling an appointment only — please do not send details about your medical condition through the website. Clinical details are discussed in person at the branch with the treating physician and stored in the medical record governed by Ministry of Health regulations.
We will not use your data for any purpose materially different from those above without obtaining your consent again.
We do not sell, rent or trade your personal data. It may be shared only in the following cases:
Some of the service providers listed above (such as Google and Meta) operate servers outside Saudi Arabia, so some of your technical or contact data may be processed outside the Kingdom. We work only with providers that adhere to internationally recognised protection standards, and we keep such transfers to the minimum necessary to achieve the stated purpose.
This website uses cookies and local browser storage for the following purposes:
You may delete or block cookies at any time through your browser settings. Blocking essential cookies may cause parts of the site to stop working.
We retain booking request data for as long as necessary to fulfil and follow up on the request, and thereafter for any period required by applicable Saudi regulations. Once the purpose for retention no longer applies, the data is securely destroyed or anonymised.
We apply reasonable organisational and technical measures to protect your data against unauthorised access, disclosure, alteration or destruction — including encrypting the connection to the site via HTTPS and restricting data access to authorised staff only. However, no method of transmission over the internet can be guaranteed as absolutely secure.
Saudi law grants you the following rights:
To exercise any of these rights, contact us at privacy@alalami.com.sa or on 920005588. We will respond within the statutory period. If you are not satisfied with our response, you have the right to file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA), the authority supervising the application of the law.
This website is not directed at children under 18, and we do not knowingly collect their data. Paediatric appointments are booked by a parent or guardian using their own name and details. If you become aware that a child has submitted data through the site, please contact us immediately so we can delete it.
This website contains links to external sites and applications such as Google Maps and social media platforms. Those sites are governed by their own privacy policies, and we are not responsible for their content or practices.
We may update this policy from time to time to reflect regulatory or operational changes. Any amendment is published on this page with the "Last updated" date above revised accordingly, and we recommend reviewing it periodically.
For any question about this policy or how we handle your data:
